# How do I contact Aurelstar?

> Contact Aurelstar by email: 2 addresses, one for orders and crypto payments, one for abuse. A person replies within 12 hours. Not affiliated with Telegram.

- URL: https://aurelstar.com/contact/
- Last updated: 2026-11-04
- Publisher: Aurelstar (https://aurelstar.com)

Two email addresses and no other channel. What to write, what to leave out, and what support can and cannot do.

**Quick answer — How do I contact Aurelstar support?**

Email **Aurelstar** support at support@aurelstar.com about an order, a payment or a missing delivery, and write to abuse@aurelstar.com to report misuse. As of 4 November 2026, a person replies within 12 hours, in English. There is no phone line and no chat. Quote your order reference, never your account number.

> **What nobody from Aurelstar asks you for** Nobody from our team will ever ask for your account number, your Telegram password, a Telegram login code or a Telegram session. A message that asks for one of those four is not from us, whatever name it shows. Forward it to abuse@aurelstar.com.

## Addresses and replies

| Attribute | Value |
| --- | --- |
| Support | support@aurelstar.com |
| Who answers | A person answers support emails within 12 hours, seven days a week, and traces any Stars or Premium order that has not reached its username |
| Abuse reports | abuse@aurelstar.com |
| Language | English |
| Phone, chat, social media | None |
| Account on Telegram | None |

## What should a support email contain?

**The order reference first, then the facts around it.** That lets a person find the order without a round of questions.

- **The order reference** shown in your account.
- **The @username** the order went to, and the pack or plan.
- **For a payment:** the coin, the network, the amount, and the transaction ID (TXID).
- **What you expected, and what happened,** with the time in UTC.

One message per problem keeps the thread easy to follow.

## What can support do, and what can it not do?

Support can:

- trace an order that has not reached its username;
- look at a payment sent for the wrong amount or on the wrong network;
- explain the status of an order and of your balance;
- help you recover your account when an email is on file.

Support cannot take back an order once it is sent, and it cannot act on a Telegram account. Aurelstar is not an authorized Telegram reseller and is not affiliated with Telegram, so we cannot speak for Telegram or reverse a Telegram decision. The money rules are on [When does Aurelstar refund an order?](https://aurelstar.com/refunds/ "When does Aurelstar refund an order?").

## What should never be in a message?

**Your account number, your Telegram password and your Telegram login codes.** Any of them can hand over an account. An order reference gives support all it needs.

If one slipped into a message, tell support in a new message and treat it as exposed. For Telegram, change what you can in Telegram’s own settings.

## How do I report misuse?

**Write to abuse@aurelstar.com, not to support.** A person reads every report; accounts that break these rules are closed.

- For a payment made with stolen funds, give the transaction ID (TXID) and the date.
- For an order sent to or by someone under 18, give the @username or the order reference, and say so in the subject line.
- For someone posing as Aurelstar, send the message or the address they used.

The rules behind these reports are on [What can I not do with Aurelstar?](https://aurelstar.com/acceptable-use/ "What can I not do with Aurelstar?").

## Does Aurelstar have a Telegram account, a phone number or a chat?

No. Aurelstar answers by email only, from the two addresses on this page. It has no phone line, no chat, no social media profile, and no account, bot or channel on Telegram. Anyone writing to you there as Aurelstar support is not us, so do not pay or sign in through a link they send.

## I lost my account number. Can support give it back?

**Only through an email you added beforehand.** Your account number is how you sign in, so keep a copy of it. With an optional email on file you can recover it; without one, a lost number cannot be restored.

An account opens with no proof of identity, so without that email nothing shows that it is yours. Keep the number in a password manager.

## Where are answers already written?

- The path of an order, step by step: [How does buying Telegram Stars with crypto work at Aurelstar?](https://aurelstar.com/how-it-works/ "How does buying Telegram Stars with crypto work at Aurelstar?")
- Failed orders, final orders and your balance: [When does Aurelstar refund an order?](https://aurelstar.com/refunds/ "When does Aurelstar refund an order?")
- Prices, delivery, countries and Telegram’s terms: [What do people ask about buying Telegram Stars and Premium with crypto?](https://aurelstar.com/faq/ "What do people ask about buying Telegram Stars and Premium with crypto?")

## Support: short answers

### How quickly does Aurelstar reply?

A person answers support emails within 12 hours, seven days a week, and traces any Stars or Premium order that has not reached its username. Abuse reports have their own address, abuse@aurelstar.com.

### Which language does support use?

English. Short sentences work best, and an order reference says more than a long story.

### Can support change the username of an order?

Only while the order has not been sent, so write at once. An order sent to the username you typed cannot be taken back, so check it before you pay.

### Will support ask for my Telegram password?

No. An order is sent straight to the customer’s username. Aurelstar never asks for a Telegram password, login code or session.

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Aurelstar: Aurelstar sells Telegram Stars and Telegram Premium paid in crypto with no ID upload, sent to a Telegram @username, and is operated by DomaineGoat LLC, a company registered in Panama. Prices are Fragment’s price plus 5%, read on 4 November 2026. Aurelstar is not an authorized Telegram reseller and is not affiliated with Telegram.