# How do refunds work for an Aurelstar order? > At Aurelstar a failed order returns in full to the balance, a sent order is final, and only the part added to reach $25 can return in crypto. - URL: https://aurelstar.com/help/refunds/ - Last updated: 2026-11-13 - Publisher: Aurelstar (https://aurelstar.com) **Quick answer — How do refunds work for an Aurelstar order?** At **Aurelstar**, an order that fails returns its full price to the account balance, once, and the order then reads Cancelled · refunded. An order sent to the @username is final. Crypto leaves the balance in one case only: the part added to reach the $25 minimum, on request within 30 days, in USDT or USDC, if unspent. > **What no refund covers** Aurelstar is not an authorized Telegram reseller and is not affiliated with Telegram. Telegram’s Stars terms forbid selling or redistributing Stars, and they let Telegram debit Stars with no refund. A debit by Telegram after delivery does not reopen the order. **In brief** - **Failed order**: If an order fails, its full amount goes back to your balance; the order reads Cancelled · refunded and Balance history shows a Refund line. - **Sent order**: A delivered order is final: it cannot be returned, cancelled or exchanged. - **Balance**: never expires and pays any later Stars or Premium order; it is not paid out in crypto, except where the law requires it. - **One crypto case**: the part of a payment added only to reach the $25 minimum, asked from support within 30 days, in USDT or USDC, if unspent. - **Network fees**: spent on the blockchain and never returned. ## Which cases return money, and where does it go? The client area handles four outcomes; each one ends in a different place. *What happens to the money in each Aurelstar refund case, and what the screen shows* | Case | Where the money goes | What the screen shows | | --- | --- | --- | | The order fails before it is sent | Full price back to the balance, once | This order was cancelled; status Cancelled · refunded | | The top-up is credited but the pack cannot be bought | The whole top-up stays on the balance | A warning that the pack could not be bought automatically, and a Buy from my balance button | | The order is sent to the @username | Nothing returns: the order is final | The order page with its pack and username | | Part of a top-up was added only to reach the minimum | That part, in USDT or USDC, on request within 30 days, if unspent | The checkout summary, under Stays on your balance | ## What does a failed order look like in the client area? **A failed Aurelstar order shows the title This order was cancelled and says that the full amount went back to the balance, with an invitation to try again at any time.** Under Billing, Orders, the same order carries the badge Cancelled · refunded, and its own page repeats the outcome above a Buy again button. The money is visible in two places. Billing shows the balance up by the price of the pack, and Balance history adds a line of the type Refund with the balance after it. Nothing is deducted from the amount returned. An order fails, under the published policy, when no account has the username, when the account cannot receive it, or when it cannot go out within 24 hours of the confirmed payment. A typo that lands on a real stranger's account is not a failure; that case is on [wrong username or missing order](https://aurelstar.com/help/wrong-username/ "What do I do if the username was wrong or the order never arrived?"). An optional email in Account settings sends a message when an order fails or the balance is refunded. ## What if the top-up is credited but the pack is not bought? **The whole top-up stays on the Aurelstar balance, and the payment page tells you to buy the pack again from the checkout.** This happens when the automatic purchase that follows a credited top-up cannot go through, for example if the pack is no longer on sale. The panel then shows a warning naming the pack and saying it could not be bought automatically. Two buttons sit under it: - **Buy from my balance** reopens the checkout with the same pack, now paid from the balance. - **Go to billing** opens the balance, where the credited top-up appears. No second crypto payment is needed. The balance covers the pack, so the checkout skips the crypto step and asks only for a confirmation; the 24-hour sending limit then starts at once, as [when an order is sent](https://aurelstar.com/help/when-is-my-order-sent/ "When is my Aurelstar order sent, and where do I see it?") explains. ## Which part of a top-up can come back in crypto? **Only the part of a payment added to reach the $25 minimum, and only on request to support within 30 days, in USDT or USDC, while it is unspent.** Every other dollar on the balance stays there for later orders and never expires. Aurelstar counted its 10 packs and plans on 13 November 2026: 6 cost less than the $25 minimum top-up, from $1.58 for 100 Stars to $16.79 for 6 months of Premium. A first order of any of those six therefore adds money to the balance, and the checkout says so before payment. Take 1,000 Stars at $15.75 on an empty balance. The checkout asks for $25, lists the difference under Stays on your balance, and adds a note that this part is refundable on request within 30 days, in USDT or USDC, if unspent. The same rule is printed on the Add funds page. ## How do you ask for the minimum part back? **Email support@aurelstar.com within 30 days of the payment with its ORD- reference and a USDT or USDC address, naming the network of that address.** Write in English. A person answers support emails within 12 hours, seven days a week, and traces any Stars or Premium order that has not reached its username. 1. Find the ORD- reference under Billing, Top-ups; it is also on the confirmation screen of the payment. 2. Check that the part to return is still on the balance: a part already spent on an order cannot come back. 3. Write the request with the reference, the address and its network, for example USDT on Tron. 4. Leave the account number out of the message. Nobody from the support team will ever ask for your account number, your Telegram password, a Telegram login code or a Telegram session. The legal text behind these steps, with more worked cases, is the [refund policy](https://aurelstar.com/refunds/ "When does Aurelstar refund an order?"). ## Why is a sent order final? **A Stars pack or a Premium plan cannot be pulled back from a Telegram account once it arrives, so Aurelstar asks for your agreement before sending.** The second box of the checkout reads Send my order without waiting for the withdrawal period; its hint says the order cannot be returned once it reaches the username and the right of withdrawal ends. Telegram's own rules point the same way, and Telegram can debit Stars later under its terms. If that happens, the Aurelstar order stays sent and nothing returns to the balance, unless the law requires it. Telegram's refund rules are a separate matter, set out on [are Telegram Stars refundable](https://aurelstar.com/are-telegram-stars-refundable/ "Are Telegram Stars refundable?"). ## Frequently asked questions ### Does Aurelstar refund a failed order in crypto? No. Aurelstar returns the full price of a failed order to the balance, where it pays the next order and never expires. ### How long does Aurelstar give to claim the minimum part back? 30 days from the payment, in USDT or USDC, as long as that part has not been spent. After that it stays usable as balance. ### Can Aurelstar return network fees? No. The fee goes to the blockchain, not to Aurelstar, and a crypto payment has no chargeback. ### Does Aurelstar refund Stars that Telegram debits later? No. The order stays sent and final, and Aurelstar returns nothing unless the law requires it. ### Where does Aurelstar show a refund? Under Billing, Orders, the order reads Cancelled · refunded, and Balance history adds a line of the type Refund. **Verdict** - **Count on the balance, not on crypto, for a failed order**: the full price returns once, and only the part added to reach $25 can leave in USDT or USDC within 30 days. - **Check the @username before paying**: a sent order is final, and no refund covers a typo or a later debit by Telegram. ## Sources 1. [Terms of Service for Telegram Stars](https://telegram.org/tos/stars) — Telegram (checked 2026-11-04) 2. [Terms of Service for Telegram Premium](https://telegram.org/tos/premium) — Telegram (checked 2026-11-04) **Spend your balance** A refunded order is back on your balance: order again from it. [Buy 1,000 Stars](https://aurelstar.com/app/checkout/?product=telegram-stars&plan=stars-1000&from=help-refunds&lang=en) · [Choose a pack](https://aurelstar.com/app/top-up?from=help-refunds&lang=en) --- Aurelstar: Aurelstar sells Telegram Stars and Telegram Premium paid in crypto with no ID upload, sent to a Telegram @username, and is operated by DomaineGoat LLC, a company registered in Panama. Prices are Fragment’s price plus 5%, read on 4 November 2026. Aurelstar is not an authorized Telegram reseller and is not affiliated with Telegram.