How do you pay for, follow, fix or recover an Aurelstar order?

Which numbers answer most questions?

Six figures from the checkout and the payment page settle most Aurelstar questions before anyone writes to support. Each one is set in the client area's code or in the site's published rules, not estimated.

• $25: the smallest crypto top-up, for every coin; the largest is $10,000.
• 30 minutes: how long the payment page holds the exact amount and its exchange rate.
• 72 hours: how long after that hold a late payment can still be declared with the I’ve sent the payment button.
• 24 hours: the limit for sending an order once its payment is confirmed on the blockchain.
• 5 to 32 characters: the length of a Telegram username the order form accepts, in letters, digits or underscores.
• 16 digits: the length of the account number that serves as the login.

Prices are separate from these limits: every pack and plan is listed on the price page, from $1.58 for 100 Stars to $30.44 for 12 months of Premium.

Is Aurelstar an official Telegram seller?

No: Aurelstar is not an authorized Telegram reseller and is not affiliated with Telegram. That fact shapes several help answers, so it is stated here before any procedure. Telegram’s Stars terms forbid selling or redistributing Stars, and they let Telegram debit Stars with no refund. Whether a paid gift to a username counts as selling or redistributing Stars is not settled: Telegram has published nothing on it, and Aurelstar claims neither answer.

The checkout repeats the point next to the second box a buyer must tick, the one that asks to send the order without waiting for the withdrawal period. Ticking it means the order cannot be returned once it reaches the username. Premium carries a different risk: Telegram’s Premium terms have no clause on resale, and Fragment’s terms let a buyer give a subscription away; a ban on the account can still remove Premium with no compensation.

What Telegram can do after a purchase is set out on can Telegram take back Stars, and the checks a buyer can run on the seller itself are on is Aurelstar legit. Aurelstar is operated by DomaineGoat LLC, a company registered in Panama.

How do you reach Aurelstar support?

Write to [email protected], in English, or open a ticket from the Support menu once your account exists. A person answers support emails within 12 hours, seven days a week, and traces any Stars or Premium order that has not reached its username. No phone line is published.

A useful message names the reference the client area gave you. Every crypto payment carries an ORD- reference, shown on the payment page and under Billing, Top-ups; the confirmation screen tells you to keep it. Add the coin, the network, the amount sent and the time, plus the @username of the order.

Leave three things out of every message: the account number, a Telegram password and a Telegram login code. Nobody from the support team will ever ask for your account number, your Telegram password, a Telegram login code or a Telegram session. Reports of misuse, including an order bought for someone under 18, go to [email protected] with the order reference and the time in UTC. The full list of contact routes is on the contact page.

Do you need an account to get help?

No: anyone can read these pages or email support, and an Aurelstar account only appears at the first payment. The checkout has no sign-up form. When a visitor continues to payment, the client area creates the account and shows a 16-digit account number, which it asks you to save once the payment is sent.

Before paying, the order form already explains its own rules: the username field rejects anything outside 5 to 32 letters, digits or underscores, and the two boxes cannot be skipped. The checkout does not show the account name behind a username yet, so copy the username from the Telegram profile. Where to read a username in the Telegram app is explained step by step on find your Telegram username.