How do I sign in to Aurelstar with my account number?

When do you get the account number?

At the first payment: the Aurelstar checkout has no sign-up form, so the account is created when you continue to payment and its number appears on the payment screen. The checkout explains this in a card titled Your account, which promises no form and no ID and asks you to save the number shown after payment.

Once the payment is sent, the screen asks for that saving step in earnest. A box titled Save your account number offers Download as a file, a checkbox reading I've saved my account number, and a link to add a password or email. Do it there: a password manager, a text file or paper all work.

A separate page, Create your account, makes an account without an order in one click and lets you add an email or a password at once. Until the first payment is verified, some parts of a new account stay closed and display a short notice saying they open once that payment is verified. The payment side is covered on top up with crypto.

How do you recover a lost account number?

Only through an email saved on the account: on the Log in page, click Forgot your account number?, type that email, and click Send my account number. The page titled Find your account number then shows Check your inbox and warns that the message can take a few minutes and may land in spam.

The same page answers the harder case under the heading No email on your account? Without an email, the number cannot be recovered, because Aurelstar never asked who you are and has nothing else to match an account to a person. The balance and the order history of that account stay out of reach; the only way forward is to create a new account.

That makes an email the one safeguard worth adding on day one. Add one in Account settings, General, with the Add an email button; a confirmation link goes to the address, and the card reads Waiting for confirmation until it is clicked. What Aurelstar keeps about an account, email included, is listed on the privacy page.

What does Account settings let you change?

Three tabs, General, Security and Privacy & data, hold every setting of an Aurelstar account. None of them asks for a name, a phone number or a document.

• General shows the account number with a Download as a text file button, the optional email, the language and the email notices, such as a message when an order fails or the balance is refunded.
• Security sets or changes the password, turns two-factor authentication on or off, and lists the devices that are signed in. Setting a password signs your other devices out.
• Privacy & data shows what the account stores and lets you delete it. Deleting removes the order history and any balance left, so spend or claim the balance first.

A warning titled Anyone with this number can log in stays on General while the account has no password. Orders themselves live under Billing, as when an order is sent shows.

What if sign-in keeps failing?

Check the 16 digits first; after several failed tries, the Log in page pauses new attempts for a set time and shows Too many attempts with a countdown. The error message is the same for a wrong number, password or code, so a single wrong digit looks like a wrong password.

A two-factor code fails most often because the phone's clock has drifted; the page says so and suggests checking the time. A recovery code works once only. If the account was deleted, the page says so and offers a new account. For anything else, email [email protected] without the number itself; more general answers are on the FAQ.