When does Aurelstar refund an order?

1. Which orders go back to my balance?

An order that fails goes back to your balance in full. A delivered order is final. Within 30 days of a payment, the part added only to reach the minimum top-up can be sent back in USDT or USDC if it is unspent; other balance is not paid back, except where the law requires it.

If an order fails, its full amount goes back to your balance. An order counts as failed or not sent in these cases:

• no Telegram account has the username you typed;
• the account behind the username cannot receive the order;
• we cannot send the order within 24 hours of the confirmed payment;
• we cancel the order before it is sent.

The amount returned is the whole price of the pack or plan, in US dollars, credited once. Nothing is deducted, and you can spend it on your next order.

2. When is an order final?

A delivered order is final: it cannot be returned, cancelled or exchanged. An order becomes final when your account shows it as sent to the @username.

An order sent to the username you typed cannot be taken back, so check it before you pay. A username that belongs to someone else is not a failed order: the pack reaches that account, and we have no way to get it back. The order status is explained on How does buying Telegram Stars with crypto work at Aurelstar?.

3. What happens in each case?

The two rules above, applied case by case.

4. What if Telegram debits Stars after delivery?

Telegram’s Stars terms forbid selling or redistributing Stars, and they let Telegram debit Stars with no refund. A debit by Telegram does not undo a delivery: the order stays delivered and final, and Aurelstar does not compensate the debit, unless the law requires it. The same goes for Premium that Telegram removes after a ban on the account.

Telegram’s refund rules and our balance are two separate things. Telegram’s side is on Are Telegram Stars refundable?. This page only covers money you hold with us.

5. Can my balance come back in crypto?

Only in one case, unless the law requires more. Unused balance stays on your account and never expires, and it pays for any Stars or Premium order. When a purchase costs less than the minimum top-up, the part added only to reach the minimum is refundable on request to support within 30 days of the payment, in USDT or USDC, as long as it has not been spent. The rest of the balance is not paid back, except where the law requires it.

No pack costs less than the minimum today: the smallest, 100 Stars, costs $1.58 against a minimum top-up of $25. So the rule only comes into play when your balance already covers most of a price and what is missing is under the minimum.

6. What if I send the wrong amount or use the wrong network?

The payment page shows one exact amount, one coin and one network. That figure is what links a transfer to your top-up, and nothing goes to any username until the payment is matched and confirmed.

• Wrong amount: do not send a second payment. Write to support with the transaction ID (TXID). A person looks at what arrived and tells you what can be done; no outcome is fixed in advance. Exchanges that take their withdrawal fee out of the amount often cause this, so check what leaves your account, not what you typed.
• Wrong network, right coin: write to support before you send anything else. Whether the funds can be reached depends on the network, and we do not promise it.
• A coin outside our list: the funds may be gone. GRAM (Toncoin), Monero, Lightning, cards and PayPal are not accepted.
• Wrong address: a blockchain transaction cannot be reversed, by us or by anyone else, so funds sent to any address but the one shown are out of our reach.

7. Are network fees returned, and can I charge back a payment?

Network fees go to the blockchain, not to us, so they stay spent whatever happens to the order. A crypto payment has no chargeback: once it is confirmed, it cannot be pulled back. Money returns only through this policy.

8. Do EU withdrawal rights apply?

The checkout asks for your consent to delivery before any withdrawal period ends, and section 8 of What are the terms of service of Aurelstar? explains that box. Once an order is sent, the right of withdrawal ends. An order that fails or is not sent returns to your balance under section 1.

9. What if the buyer was under 18?

Every order carries an 18+ confirmation. A parent who finds such an order can write to [email protected] with the @username or the order reference. We close the account and look at the case. A delivered order cannot be recalled, so what can return depends on the law of your country.

11. Can this policy change?

Yes. A new version carries a new date at the top of the page and applies to payments made from that date. This policy forms part of the terms of service.