How does buying Telegram Stars with crypto work at Aurelstar?

What happens after the payment is confirmed?

A confirmed payment becomes an order in the send queue, with a 24-hour limit. Send the exact amount shown to the address on the payment page, then click “I’ve sent the payment”. It is matched by its exact amount and credited once it is confirmed on the blockchain. The balance then pays for the order. One order means one send to the username, and your account lists each order with its username and status.

How long does delivery take?

Within 24 hours of the confirmed payment, and that is a limit, not a measured average. We do not promise instant delivery: Telegram and Fragment publish no delivery time. Of the 18 sellers Aurelstar read on 4 November 2026, 13 made a delivery claim and 4 said instant. Those claims are sellers’ wording and not measurements.

I paid but nothing arrived. What do I do?

Work from the payment to the username, then write to support with the order reference.

1. Check that the transaction has confirmed on its network. Nothing is credited before that.
2. Check that the amount sent was the exact amount shown, on the exact network.
3. Open your orders. Each one shows its username and status.
4. Read the username once more, character by character.
5. Ask the recipient to look for a Telegram service message.
6. Write to [email protected] with the order reference.

A person answers support emails within 12 hours, seven days a week, and traces any Stars or Premium order that has not reached its username. Telegram’s own route, /paysupport, covers a bot that failed to deliver. It does not cover an Aurelstar order.

What happens if an order fails?

If an order fails, its full amount goes back to your balance. An order fails when the username does not exist, when the account cannot receive the order, or when it cannot go out within 24 hours. A typo that points to a real account is not a failure. An order sent to the username you typed cannot be taken back, so check it before you pay.

The amount stays on your balance for another order, and unused balance never expires. The full policy is under When does Aurelstar refund an order?.

Can a delivered order be undone?

No. A delivered order is final: it cannot be returned, cancelled or exchanged. Telegram’s rule points the same way, since section 3 of the Stars terms says all sales are final. If Telegram later debits Stars from the recipient, the order stays delivered. The clauses behind such a debit are under Can Telegram take back Stars you bought?.

What does Aurelstar ask for and keep?

Aurelstar asks for a username and a payment, and nothing else from Telegram. How do I find my Telegram username? shows where to read it, and How much do Telegram Stars and Premium cost at Aurelstar? lists every price. No KYC: no ID, no selfie and no documents to place an order. An order is sent straight to the customer’s username. Aurelstar never asks for a Telegram password, login code or session. Each order keeps the product, the @username, the pack, the amount and its status, so support can trace it. We keep orders while the account exists, then only as long as accounting law asks. We never ask for or store Telegram passwords, login codes or sessions. Records go to authorities only when a law compels us.

Aurelstar sells to adults only: buyers must be at least 18. People and companies in Cuba, Iran, North Korea, Syria, Russia, Belarus, China, Yemen and Western Sahara, or in the occupied regions of Ukraine, cannot buy here. More answers are under What do people ask about buying Telegram Stars and Premium with crypto?.